You don't build a bot. You ground an agent that already knows the job.
Huematte agents start pre-trained on their domain. Your work is pointing them at your rules, checking their answers on your own history, and deciding how far they're allowed to act.
- 01
Choose a domain
Pick the pre-trained agent that matches the questions your team answers most. It arrives with the intent map, phrasing patterns and edge cases of that vertical.
Domain TrainingWhat you do
- Choose an agent
- Name your workspace
- Pick channels: web chat, email
- 02
Ground it
Connect the policies, catalogs, plans and calendars the agent should answer from, and set the limits on what it may do alone.
Policy & Knowledge GroundingWhat you do
- Upload or link policies
- Grant record access
- Set action limits
- 03
Test on your past tickets
The agent answers a set of your resolved conversations. Your team compares each answer with what actually happened, and corrects anything that's off.
Support AnalyticsWhat you do
- Share past conversations
- Review sample answers
- Sign off on launch scope
- 04
Go live
Switch the agent on for the intents you approved. It resolves what it can within limits, and hands the rest to your team with full context.
Handoff & EscalationWhat you do
- Set routing and hours
- Turn on the channel
- Widen scope over time
Go deeper
The four parts, in detail.
Which question fills your inbox?
Pick the one that sounds most like your customers. We'll set you up with that agent first.