Priced by conversations and agents. Nothing else to count.
Every plan includes policy grounding, action limits and clean handoff. You choose how many domains you need and how many conversations a month you expect.
Starter
One team, one domain.
1,000
conversations per month
1 domain agent
- Pre-trained agent of your choice
- Policy grounding from documents
- Action limits and handoff rules
- Web chat and email
- Action log and handoff reasons
Growth
Multi-domainSeveral domains, or one busy one.
10,000
conversations per month
Up to 3 domain agents
- Everything in Starter
- Structured rules and live records
- Full support analytics
- Routing by intent and business hours
- Replay testing on past tickets
Scale
High volume and new verticals.
Custom
conversations, sized to your volume
Custom domain agents
- Everything in Growth
- Custom domain agents
- Dedicated onboarding
- Priority support
- Custom retention and data terms
Plan pricing is confirmed with your account details after sign-up. All prices are in INR and exclude GST.
Compare plans
Everything, line by line.
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Agents | |||
| Pre-trained domain agents | 1 | Up to 3 | Unlimited |
| Custom domain agents | |||
| Conversations per month | 1,000 | 10,000 | Custom |
| Channels | Web chat, email | Web chat, email | Web chat, email, custom |
| Domain training | |||
| Domain intent map | |||
| Workspace-specific intents | |||
| Training on your labelled examples | |||
| Policy & knowledge grounding | |||
| Policy documents and help centre | |||
| Structured rules | |||
| Live records through API | |||
| Review before publish | |||
| Handoff & escalation | |||
| Handoff with full context | |||
| Configurable action limits | |||
| Routing by intent and hours | |||
| Webhook delivery | |||
| Support analytics | |||
| Action log and handoff reasons | |||
| Resolution by intent and trends | |||
| Policy gap reports | |||
| CSV exports | |||
| Support | |||
| Onboarding | Guided setup | Guided setup | Dedicated |
| Support | Priority | ||
Questions
Pricing, answered.
What counts as a conversation?
One customer thread, from the first message until it is resolved or handed off, within 24 hours. Follow-up messages in the same thread don't count again. Conversations that are handed off count once.
What happens if we go over our monthly conversations?
The agent keeps working. We'll let you know when you reach 80% of your plan, and any extra conversations are billed at your plan's overage rate, or you can move to the next plan.
Which helpdesks and channels do you work with?
Agents run on web chat and email out of the box. Handoffs can be delivered by email or webhook into the helpdesk your team already uses. On Scale, we can build a direct connection for your stack.
What are the contract terms?
Starter and Growth are billed monthly or annually and can be cancelled at the end of any billing term. Scale is an annual agreement with terms agreed during onboarding.
Can we change plans later?
Yes. Upgrades take effect immediately and are prorated. Downgrades take effect at the start of your next billing term.
Is there a setup fee?
Not on Starter or Growth. Scale includes dedicated onboarding, which is scoped with you before the agreement is signed.
Which question fills your inbox?
Pick the one that sounds most like your customers. We'll set you up with that agent first.